Not draining
- What you notice
- Water stays in the drum at the end.
- Usually
- A coin or sock in the drain filter, a kinked hose or a failed drain pump.
- What we do
- We clear the filter and hose and replace the pump if it hums but does not move water.
Samsung Washing Machine Repair
Samsung washing machine repaired at your home in Nairobi, often the same day. Front loaders, top loaders and washer-dryers repaired at your home. We find the fault, show you the worn part and give you the price before any work starts.
- Repair
- Maintenance
- Installation
- Same-day visits
- Spare parts
- Service centre
01 / 01Samsung washing machines
Samsung Washing Machine Repair
Front loaders, top loaders and washer-dryers repaired at your home. We find the fault, show you the worn part and give you the price before any work starts.
- Not draining
- Not spinning
- Leaking
- Won’t start or fill
- Shaking and banging
Common faults
Samsung washing machine problems we fix.
- Stops with 4C or 5C
- Banging on spin (UB, UE)
- AddWash door won’t lock (DC, DS)
- 01
Not draining
Water left in the drum usually means a blocked drain filter or hose, or a drain pump that has worn out.
- 02
Not spinning
Often an unbalanced load or a drain fault. On older machines, a worn belt or motor brushes.
- 03
Leaking
Most leaks come from a torn door seal, a loose hose or a cracked pump housing.
- 04
Won’t start or fill
A faulty door lock, a closed tap, a blocked inlet filter or a failed inlet valve.
- 05
Shaking and banging
Worn shock absorbers, a loose counterweight or failing drum bearings.
- 06
Smells bad
Lint and detergent build up in the pump, seal and drawer. A proper strip-clean fixes it.
Samsung service centre · Nairobi
Samsung washing machine repair, maintenance, installation and spare parts.
Everything your Samsung washing machine needs from one service centre, with same-day visits across Nairobi.
- 01
Repair
Faults found and fixed at your home, with the full price agreed before any work starts.
- 02
Maintenance
Filter, drum and hose cleaning, plus bearing and belt checks, so it keeps spinning and draining.
- 03
Installation
New Samsung washing machines connected to water, drain and power, levelled and test-run, with the transit bolts removed.
- 04
Same-day visits
Technicians across Nairobi and Kiambu, often at your door the same day you call. Open 24/7.
- 05
Spare parts
Common Samsung washing machine parts travel in the van, from our own parts shop in Nairobi. Genuine or matching quality.
- 06
Service centre
One independent Samsung service centre in Nairobi, not affiliated with Samsung, and one number to call: 0703 543 656.
Know your washing machine
About Samsung washing machines.
Samsung washing machines in Kenya are mostly front loaders with an inverter motor, plus a lot of top loaders for bigger family loads.
Hard water, low pressure and power cuts cause most of the faults we see: blocked filters, scaled heaters and boards hurt by surges.
Problem guide
Samsung washing machine problems, in plain words.
What you see, what usually causes it, and what our technician does about it.
Not spinning
- What you notice
- Clothes come out soaking.
- Usually
- The machine cannot balance the load, or the motor, its sensor or the board has a fault.
- What we do
- We test the motor and its sensor, check the shocks and drum bearing, and fix the cause.
Door will not open or lock
- What you notice
- The cycle will not start, or the door stays locked after.
- Usually
- A failed door lock, a broken handle, or water still in the drum.
- What we do
- We drain it safely, open the door and replace the lock or handle.
Leaking
- What you notice
- Water on the floor during the wash.
- Usually
- A torn door rubber, a loose hose or a cracked detergent drawer.
- What we do
- We find where it leaks with the panels off and replace the seal or hose.
Loud banging when spinning
- What you notice
- The machine shakes or walks across the floor.
- Usually
- Worn shock absorbers, a broken spring, a failing drum bearing, or transit bolts never removed.
- What we do
- We replace the worn parts and level the machine.
Not heating
- What you notice
- Clothes come out cold and still dirty.
- Usually
- Scale on the heating element or a failed temperature sensor.
- What we do
- We test both, replace the failed one and descale the drum.
Dead after a blackout
- What you notice
- No lights, no beep.
- Usually
- A blown fuse or a damaged power board.
- What we do
- We test the board, repair or replace it, and advise on surge protection.
The visit
What the technician does, in order.
- Ask about the fault and when it started.
- Check the water supply, the drain hose and the socket.
- Run a test cycle to see the fault.
- Open the panels and test the pump, motor, heater and lock.
- Agree the price with you before any part is fitted.
- Fit the part and run a full wash and spin with you.
Every type
Samsung washing machine types we repair.
Front-load washersEcoBubble, AddWash and AI Control models with a Digital Inverter motor.
Top-load washersBig drum, quick wash. Common for families and staff quarters.
Washer-dryersWashes and dries in one drum. More parts, more checks.
Twin-tub machinesSeparate wash and spin tubs, simple and tough.
Care tips
Keep your Samsung washing machine running.
Simple things you can do at home between repairs.
- Empty the drain filter at the bottom front every month.
- Leave the door and drawer open after washing so it dries and does not smell.
- Run an empty hot wash with drum cleaner once a month.
- Do not overload. A heavy wet load is hard on the bearing.
- Use the right amount of detergent. Too much foam stops the spin.
Areas we cover
On every visit
What we do on every Samsung washing machine repair.
- 01
Safety first
Power isolated and the socket and earth checked before we open anything.
- 02
Fault found
We test the washing machine and show you what has failed, with the reading or the worn part.
- 03
Price agreed
You get the full price for parts and labour. Nothing is done until you say yes.
- 04
Right part fitted
A genuine or matching-quality part for your Samsung model, from our own stock.
- 05
Tested with you
We run the washing machine through a full cycle with you before we leave.
- 06
Warranty
Every repair is covered, and you have our number if anything comes back.
Samsung spare parts
Samsung washing machine parts we fit.
Real parts from our own shop in Nairobi. The technician brings the right one, or order it yourself.
Washing machine detergent drawerOrder part
Washing machine heating elementOrder part
Washing machine drum spiderOrder part
Washing machine control knob or timerOrder part
Washing machine carbon brushesOrder part
Washing machine drain filterOrder part
Washing machine drain pumpOrder part
Washing machine door lockOrder part
Washing machine door sealOrder part
Washing machine water inlet valveOrder part
Washing machine drive beltOrder part
Washing machine pressure switchOrder part
Washing machine hosesOrder part
Washing machine shock absorbersOrder part
Washing machine bearing and seal kitOrder part
Washing machine motorOrder part
Washing Machine repairs
Recent washing machine jobs.
Every photo was taken on a real job in Nairobi.
How it works
Three steps. No surprises.
- 01
Tell us
Book below or send a photo of the fault on WhatsApp. It takes a minute.
- 02
We come to you
A technician who knows Samsung arrives, often the same day, with common parts.
- 03
Fixed and tested
You get the price before any work starts. We test it with you before we leave.
Questions
Before you book.
Anything else? Send it on WhatsApp and a technician answers.
Why is my Samsung washing machine not spinning?
Often the load is unbalanced or the drain is blocked. If it still will not spin, the motor, its sensor or the board needs testing.
Is it worth repairing an inverter washing machine?
Usually yes. The inverter motor itself rarely fails, and pumps, locks and seals are cheaper than a new machine.
Can you repair my Samsung washing machine today?
Often, yes. We are open 24/7 and send the nearest free technician. Common washing machine parts travel in the van; if a part has to be ordered, you get the price and the return day first.
Is it worth repairing an older Samsung washing machine?
Usually. Most faults, like “not draining” or “not spinning”, are fixed by replacing one part, for far less than a new washing machine. If a repair would not be worth it, we tell you before any work starts.
Do you use proper Samsung parts?
We fit genuine or matching-quality parts from our own parts shop in Nairobi, and show you the old part we take out.
How much does a repair cost?
There is a visit fee for diagnosis and transport, which depends on where you are and is confirmed before we come. Once the technician finds the fault you get the full price for parts and labour, and nothing is done until you say yes.
Can you come today?
Often, yes. We are open 24/7 and offer same-day visits whenever a technician is free near you. We confirm the time on WhatsApp or by phone.
Do you use genuine parts?
Yes. We fit genuine parts or parts made for your exact model, and carry the common ones with us, so many repairs are finished on the first visit.
Is the repair guaranteed?
Yes. We test the appliance with you before we leave, and every repair comes with our warranty.
Which areas do you cover?
All of Nairobi and most of Kiambu: Westlands to Karen, Ruaka to Thika, Syokimau to Rongai. The full list is just above.
Do you repair commercial appliances?
Yes. Commercial laundry, kitchen equipment, cold rooms and freezers, for hotels, restaurants, schools and clinics.
Book a Samsung repair
Broken today? Fixed today.
Send the details and we confirm your time on WhatsApp. Open 24/7, across Nairobi.
Call 0703 543 656