Samsung Fridge Repair

Samsung fridge repaired at your home in Nairobi, often the same day. Fridges, freezers and chest freezers repaired on site, including gas refills. We find any leak before we recharge, so the fix lasts.

  • Repair
  • Maintenance
  • Same-day visits
  • Spare parts
  • Service centre

01 / 01Samsung fridges & freezers

Samsung Fridge Repair

Fridges, freezers and chest freezers repaired on site, including gas refills. We find any leak before we recharge, so the fix lasts.

  • Not cooling
  • Gas refilling
  • Ice build-up
  • Water leaking
  • Noisy or clicking

Common faults

Samsung fridge problems we fix.

  • Freezer fine, fridge warm
  • Digital Inverter not starting
  • Ice maker leaking or frozen
  1. 01

    Not cooling

    A failed start relay, thermostat or fan, a blocked condenser, or low gas from a leak.

  2. 02

    Gas refilling

    We find and fix the leak first, then recharge with the right gas for your model.

  3. 03

    Ice build-up

    A defrost heater, sensor or timer has stopped, so frost chokes the evaporator and air stops flowing.

  4. 04

    Water leaking

    Usually a blocked defrost drain or a cracked drip tray under the fridge.

  5. 05

    Noisy or clicking

    A struggling compressor, a worn fan motor or a start relay clicking on and off.

  6. 06

    Door not sealing

    A worn or torn door gasket lets warm air in and makes the fridge run all day.

Samsung service centre · Nairobi

Samsung fridge repair, maintenance and spare parts.

Everything your Samsung fridge needs from one service centre, with same-day visits across Nairobi.

  1. 01

    Repair

    Faults found and fixed at your home, with the full price agreed before any work starts.

  2. 02

    Maintenance

    Condenser cleaning, door seal and gas checks, so your fridge keeps cooling and uses less power.

  3. 03

    Same-day visits

    Technicians across Nairobi and Kiambu, often at your door the same day you call. Open 24/7.

  4. 04

    Spare parts

    Common Samsung fridge parts travel in the van, from our own parts shop in Nairobi. Genuine or matching quality.

  5. 05

    Service centre

    One independent Samsung service centre in Nairobi, not affiliated with Samsung, and one number to call: 0703 543 656.

Know your fridge

About Samsung fridges.

Most Samsung fridges in Nairobi homes are Digital Inverter models. The compressor speeds up and slows down instead of switching hard on and off, so it is quiet and uses less power.

That inverter design also means more of the fridge depends on electronics. Power surges and blackouts are behind many of the faults we see, so we check the board and the compressor drive, not just the gas.

The good news: almost every Samsung fridge fault is fixed at your home, in one visit, by replacing one part.

Problem guide

Samsung fridge problems, in plain words.

What you see, what usually causes it, and what our technician does about it.

Fridge not cooling, freezer still cold

What you notice
Drinks are warm but ice cream is frozen solid.
Usually
Cold air comes from the freezer to the fridge through a fan and a duct. A stopped fan or ice blocking the duct cuts it off. On Twin Cooling models the fridge has its own fan and coil.
What we do
We check the fan, clear the ice, find out why it formed, usually the defrost heater or sensor, and replace that part.

Whole fridge warm, compressor silent

What you notice
Lights on, but no hum and nothing is cold.
Usually
On an inverter fridge this is usually the inverter board that drives the compressor, often after a surge. Less often the compressor itself.
What we do
We test the board and the compressor windings with a meter, then repair or replace the board. We do not replace a compressor that tests good.

Freezer frosting up

What you notice
Thick ice on the back wall, the fridge slowly gets warmer.
Usually
The fridge melts its own frost a few times a day. If the defrost heater, its sensor or the thermal fuse fails, frost keeps building until it blocks the air.
What we do
We defrost the coil fully, test the heater, sensor and fuse, and replace the failed one so the ice does not come back.

Water dispenser or ice maker not working

What you notice
No water from the door, slow flow, or no ice.
Usually
A frozen water line in the door, a blocked filter, a failed water valve or a stuck ice maker motor. Low water pressure in the house also stops it.
What we do
We thaw and clear the line, check the valve and pressure, change the filter if needed and test a full ice cycle.

Ice maker leaking or frozen into a block

What you notice
Water on the freezer floor or one solid lump of ice in the bucket.
Usually
The ice room fan or its heater has failed, or the fill tube is frozen so water overflows.
What we do
We melt and dry the ice room, replace the failed fan or heater and check the door seal around it.

Water leaking under or inside the fridge

What you notice
A puddle on the floor or water under the vegetable drawers.
Usually
A blocked defrost drain, a cracked drain tray, or a leaking dispenser pipe on side-by-side models.
What we do
We clear the drain with warm water, replace the tray or pipe and leave the fridge level so water runs the right way.

Noisy fridge

What you notice
Rattling, buzzing, clicking or a fan that scrapes.
Usually
Ice touching a fan blade, a worn fan motor, a loose back panel, or the fridge not standing level.
What we do
We find the noise with the panels off, replace the fan or clear the ice, and level the fridge.

Needs a gas refill

What you notice
Runs all day, back coil only half frosted, cooling slowly fades over weeks.
Usually
Fridges do not use up gas. Low gas means a leak somewhere in the pipes.
What we do
We find and seal the leak first, pull a vacuum, then charge the exact gas and weight on your model label. A refill without fixing the leak only lasts weeks.

Door not sealing

What you notice
The door bounces open, or there is frost and water near the door.
Usually
A torn or flattened rubber gasket, or a door that has dropped on its hinge.
What we do
We fit a new gasket for your model and adjust the hinges so the door closes on its own.

Fridge keeps tripping the power

What you notice
The socket or the breaker goes off when the fridge starts.
Usually
A leaking defrost heater, damp wiring or a compressor fault shorting to earth.
What we do
We make it safe first, test each part to earth and replace the faulty one.

The visit

What the technician does, in order.

  1. Ask what changed: a blackout, a move, a new socket, a noise.
  2. Check the socket, earth and voltage, and the stabiliser if you have one.
  3. Feel and read the temperatures in the fridge and freezer.
  4. Take off the back panel and look at the coil and the frost pattern.
  5. Test the fans, defrost heater, sensors and the inverter board with a meter.
  6. Tell you the fault and the full price. Nothing is done until you agree.
  7. Fit the part, then watch it cool with you before we leave.

Every type

Samsung fridge types we repair.

Top-freezer fridgesThe everyday Samsung fridge, freezer on top. Twin Cooling models keep the fridge and freezer air apart.
Bottom-freezer fridgesFreezer drawer at the bottom, fridge at eye level. Common in newer kitchens.
Side-by-side fridgesTwo tall doors, often with a water and ice dispenser in the door.
French-door fridgesTwo fridge doors over a freezer drawer, some with a Family Hub touch screen.
Bespoke fridgesBuilt-in look with colour panels. Same cooling parts, careful panel handling.
Single-door and bar fridgesSmall fridges for flats, offices and hostels.

Care tips

Keep your Samsung fridge running.

Simple things you can do at home between repairs.

  • Leave a hand-width of space behind and above the fridge so it can breathe.
  • Vacuum the back coil and the grille every few months. Dust makes it work harder.
  • Use a surge protector or stabiliser. Blackouts and surges damage inverter boards.
  • After a blackout, wait a few minutes before the fridge restarts on its own. Do not switch it on and off.
  • Do not block the air vents inside with food. Cold air has to move.
  • Wipe the door rubber with warm soapy water, and check it closes on a sheet of paper.
  • Change the water filter about every six months on dispenser models.
  • Keep it level, slightly tilted back, so the doors close and drain water flows.

On every visit

What we do on every Samsung fridge repair.

  1. 01

    Safety first

    Power isolated and the socket and earth checked before we open anything.

  2. 02

    Fault found

    We test the fridge and show you what has failed, with the reading or the worn part.

  3. 03

    Price agreed

    You get the full price for parts and labour. Nothing is done until you say yes.

  4. 04

    Right part fitted

    A genuine or matching-quality part for your Samsung model, from our own stock.

  5. 05

    Tested with you

    We run the fridge through a full cycle with you before we leave.

  6. 06

    Warranty

    Every repair is covered, and you have our number if anything comes back.

Samsung spare parts

Samsung fridge parts we fit.

Real parts from our own shop in Nairobi. The technician brings the right one, or order it yourself.

All 24 Samsung parts ↗

Fridge repairs

Recent fridge jobs.

Every photo was taken on a real job in Nairobi.

How it works

Three steps. No surprises.

  1. 01

    Tell us

    Book below or send a photo of the fault on WhatsApp. It takes a minute.

  2. 02

    We come to you

    A technician who knows Samsung arrives, often the same day, with common parts.

  3. 03

    Fixed and tested

    You get the price before any work starts. We test it with you before we leave.

Questions

Before you book.

Anything else? Send it on WhatsApp and a technician answers.

Why is my Samsung fridge not cooling but the freezer is cold?

Usually the fan that sends cold air to the fridge has stopped, or ice is blocking the duct because the defrost system failed. It is one of the most common Samsung faults and is fixed at home.

Can you repair a Samsung Digital Inverter fridge?

Yes. We test the inverter board and compressor separately, and replace only the part that has failed. Most inverter fridges are fixed in one visit.

Does my Samsung fridge need a gas refill?

Only if there is a leak. We find and seal the leak before charging the gas, otherwise the refill does not last.

How long should I wait after moving my fridge?

Let it stand upright for about four hours before switching on if it was carried lying down, so the oil settles back in the compressor.

Can you repair my Samsung fridge today?

Often, yes. We are open 24/7 and send the nearest free technician. Common fridge parts travel in the van; if a part has to be ordered, you get the price and the return day first.

Is it worth repairing an older Samsung fridge?

Usually. Most faults, like “not cooling” or “gas refilling”, are fixed by replacing one part, for far less than a new fridge. If a repair would not be worth it, we tell you before any work starts.

Do you use proper Samsung parts?

We fit genuine or matching-quality parts from our own parts shop in Nairobi, and show you the old part we take out.

How much does a repair cost?

There is a visit fee for diagnosis and transport, which depends on where you are and is confirmed before we come. Once the technician finds the fault you get the full price for parts and labour, and nothing is done until you say yes.

Can you come today?

Often, yes. We are open 24/7 and offer same-day visits whenever a technician is free near you. We confirm the time on WhatsApp or by phone.

Do you use genuine parts?

Yes. We fit genuine parts or parts made for your exact model, and carry the common ones with us, so many repairs are finished on the first visit.

Is the repair guaranteed?

Yes. We test the appliance with you before we leave, and every repair comes with our warranty.

Which areas do you cover?

All of Nairobi and most of Kiambu: Westlands to Karen, Ruaka to Thika, Syokimau to Rongai. The full list is just above.

Do you repair commercial appliances?

Yes. Commercial laundry, kitchen equipment, cold rooms and freezers, for hotels, restaurants, schools and clinics.

Book a Samsung repair

Broken today? Fixed today.

Send the details and we confirm your time on WhatsApp. Open 24/7, across Nairobi.

Call 0703 543 656

Book a repair