Why is my Samsung fridge not cooling but the freezer is cold?
Usually the fan that sends cold air to the fridge has stopped, or ice is blocking the duct because the defrost system failed. It is one of the most common Samsung faults and is fixed at home.
Can you repair a Samsung Digital Inverter fridge?
Yes. We test the inverter board and compressor separately, and replace only the part that has failed. Most inverter fridges are fixed in one visit.
Does my Samsung fridge need a gas refill?
Only if there is a leak. We find and seal the leak before charging the gas, otherwise the refill does not last.
How long should I wait after moving my fridge?
Let it stand upright for about four hours before switching on if it was carried lying down, so the oil settles back in the compressor.
Can you repair my Samsung fridge today?
Often, yes. We are open 24/7 and send the nearest free technician. Common fridge parts travel in the van; if a part has to be ordered, you get the price and the return day first.
Is it worth repairing an older Samsung fridge?
Usually. Most faults, like “not cooling” or “gas refilling”, are fixed by replacing one part, for far less than a new fridge. If a repair would not be worth it, we tell you before any work starts.
Do you use proper Samsung parts?
We fit genuine or matching-quality parts from our own parts shop in Nairobi, and show you the old part we take out.
How much does a repair cost?
There is a visit fee for diagnosis and transport, which depends on where you are and is confirmed before we come. Once the technician finds the fault you get the full price for parts and labour, and nothing is done until you say yes.
Can you come today?
Often, yes. We are open 24/7 and offer same-day visits whenever a technician is free near you. We confirm the time on WhatsApp or by phone.
Do you use genuine parts?
Yes. We fit genuine parts or parts made for your exact model, and carry the common ones with us, so many repairs are finished on the first visit.
Is the repair guaranteed?
Yes. We test the appliance with you before we leave, and every repair comes with our warranty.
Which areas do you cover?
All of Nairobi and most of Kiambu: Westlands to Karen, Ruaka to Thika, Syokimau to Rongai. The full list is just above.
Do you repair commercial appliances?
Yes. Commercial laundry, kitchen equipment, cold rooms and freezers, for hotels, restaurants, schools and clinics.